Value creation in building projects and user involvement are closely related. What use is a good building which has been delivered on time and within budget if the users’ underlying needs have not been understood and so have not been met? User involvement is key to understanding the users’ needs, and is therefore vital to achieving a high level of user satisfaction. User involvement can also promote understanding and ownership of the chosen solutions, which in itself can contribute towards a positive perception of the end-product.
Although the purpose of user involvement may seem obvious, the process is often a source of frustration for both users and professionals. This guide is designed to pass on good experience from practitioners across the industry and inspire effective, value creating building processes.